Terms of service

These terms are an agreement between you and Stefan Shabanov, postal address on request at shabanov.stefan@outlook.com (“we”, “us”), for the Meeting Ears desktop app, the Meeting Ears service and this website (together, “Meeting Ears”).

1. Agreement

By creating an account or using Meeting Ears you accept these terms, the privacy policy, the acceptable use policy and the refund policy. If you use Meeting Ears for an organisation, you confirm you may bind it. You must be at least 18 years old.

2. The service

• Meeting Ears captures audio on your Windows computer, sends it with your context to our service for live transcription and AI-written answers, translations and briefs, and stores your history on your computer.
• Meeting Ears is in early access. Features may change, be added or be removed. We will tell you in advance about changes that materially reduce what you paid for.
• The service needs an internet connection and depends on third parties such as Google Cloud. We aim for it to be available and fast but do not guarantee uninterrupted service.

3. Your account

Keep your sign-in secure and don’t share your account. One meeting can run at a time per account. You are responsible for activity under your account. Tell us at shabanov.stefan@outlook.com if you think it has been misused.

4. Plans, live time and limits

• Plans and passes give you live time (hours of listening) and an AI allowance, as described on the pricing page at the time of purchase.
• Live time is billed per started minute. Monthly hours don’t roll over; passes expire after their validity; the free trial is given once per person after email verification.
• Fair-use limits apply to every plan, including use on your own key: 6 hours of live time and 400 answers and prep briefs per day (UTC), and 200 hours a month on your own key. We may change limits to protect the service, with notice where they affect paid plans.
• Referral rewards follow the rules on the pricing page and may be cancelled if the purchase that earned them is refunded or if they were obtained by abuse.

5. Payment

• Prices are in US dollars and exclude VAT and other taxes, which are added where they apply. During early access the Founders licence is paid by bank transfer, against a receipt; card payments come later and will be processed by a payment provider named here.
• Subscriptions (Pro, Max) renew automatically each month or year until you cancel. You can cancel at any time; the plan stays active until the end of the paid period. To cancel, email shabanov.stefan@outlook.com.
• We may change prices for future periods. We will tell you at least 30 days before a price change applies to your subscription, and you can cancel before it does.

6. Founders licence

The Founders licence is a one-time purchase, limited to 50 licences in total. It gives 5 hours of live time in each calendar month (UTC), without rollover, and use of your own Gemini key, for as long as we operate the Meeting Ears service. It is personal and cannot be transferred. If we stop operating the service, we will give at least 90 days’ notice.

7. Your own Gemini key

If you add your own Google Gemini API key, your use of it is also governed by your agreement with Google, and Google bills you for it. You are responsible for the key’s permissions, limits and costs. We store it encrypted and use it only for your meetings.

8. Your content

• You keep all rights to the content you provide (audio, notes, documents) and to the output you receive. You give us the permission needed to process your content to provide Meeting Ears to you; we do not use it for anything else and do not train AI models on it.
• You are responsible for having the right to capture and process what you send, including other people’s voices and words. Follow the acceptable use policy, in particular on telling participants and obtaining consent.

9. AI output

Transcripts, answers, translations and briefs are generated automatically and can be incomplete or wrong. They are suggestions, not professional advice. Check anything important before you rely on it, and use your own judgement in what you say.

10. Suspension and termination

You may stop using Meeting Ears and ask us to delete your account at any time. We may suspend or close an account that breaches these terms or the acceptable use policy, or to protect the service or others; where reasonable we will warn you first and explain why. If we close an account without a breach on your part, we will refund unused paid time pro rata.

11. Our software

We licence the Meeting Ears app to you for personal or internal business use while you have an account. Don’t copy, resell, reverse engineer (except where the law allows), or attempt to bypass its limits or security.

12. Warranties

Apart from the guarantees you have by law, Meeting Ears is provided “as is” and “as available”.

13. Liability

Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence, or for death or personal injury caused by negligence. Otherwise, we are not liable for indirect or consequential loss, and our total liability is limited to the amount you paid us in the 12 months before the claim.

14. Governing law and disputes

These terms are governed by the law of Bulgaria. Courts of Bulgaria have jurisdiction, without depriving consumers of the protection of the mandatory law and courts of their country of residence. EU consumers can also use the EU’s online dispute resolution information at ec.europa.eu/consumers/odr.

15. Changes to these terms

We may update these terms. We will post the new version here and tell you at least 30 days before material changes take effect. If you don’t agree, you can cancel before then.

16. Contact

Stefan Shabanov, postal address on request at shabanov.stefan@outlook.com. Email: shabanov.stefan@outlook.com.